Our Company Policies

What You Need to Know

At Maison of Moon River, we’re committed to offering quality products, unparalleled service and the most competitive prices for fashion accessories in the UK. 

We do not accept returns or exchanges due to hygiene reasons so please ensure you are 100% happy when completing your purchase. All product images of our styles are true to how they appear in real life. 

All of our items are checked thoroughly for any flaws in their design before being dispatched to you. Please be aware that no individual product of the same styles will be the exact same with each item being unique and made from semi precious stones. The metals of your products purchased will naturally tarnish over time - which is not a fault in the product. We therefore advise storing your items in the organza bags provided and in a cool dry place. 

In the event that your order is damaged upon receiving your item(s), we are able to offer an exchange of the same style. 

A 4 month warranty is applicable to all orders with us, however please note that our styles are delicate and require care so it is important to look after them. We are not able to cover costs or offer replacements for styles that have been damaged through wear and tear such as: sun/chlorine exposure, tarnishing through the use of perfumes and lotions.

 

To claim your 4 month warranty if your item has suffered an issue, please email via the contact button below. 

Pre-Orders

What You Need to Know

Unless specified in the product description, the guaranteed turnaround time on pre-orders is 28 days.

 

Most pre-orders are delivered to customers within 14-21 days.

 

If you require a pre-order item for a specific date, please get in touch before placing your order.

 

Any delivery option you select will only apply to your pre-order once it arrives at our warehouse, and does not affect the specified turnaround time given.

 

Data Protection

What You Need to Know

Data Protection Policy

At Maison of Moon River we take your privacy seriously and do our best to adhere to the highest standards of data protection.

We aim to adhere to the General Data Protection Regulations (GDPR) which become enforceable on 25th May 2018.

Cookies​​

Website Function Cookies
These cookies enable you to browse the website and use our features such as shopping baskets. 

Website Analytic Cookies 
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and their shopping experience.

Customer Preference Cookies
When browsing or shopping online, the website will remember preferences you make (for example your username or location). This makes your browsing experience simpler, easier and more personal to you.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. 
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

 

London, United Kingdom

©2019 by Maison of Moon River